Frequently Asked Questions
We’ve provided answers to commonly asked questions. If you have additional questions or would like more information, please contact us.
General FAQ
In your search for a high-quality facility for yourself or a loved one, we suggest you ask the following questions:
- Could I see your most recent state inspection report?
- What is your star rating?
- What is the ratio of residents to staff?
- Does your facility communicate with residents and their loved ones on a regular basis?
- What kind of activities do you offer?
- Can I get a tour?
After you tour a skilled nursing facility, we suggest you ask yourself the following questions:
- How did being in the facility make me feel?
- Did the residents appear content, cared for, and engaged?
- Was the facility clean, comfortable, and inviting?
- Did the staff appear engaged?
Visitors, including children, are welcome at the facility at any time. Harbor Haven may impose limitations regarding visitation if there are clinical or safety concerns that could jeopardize the well-being of our residents.
There is visitor parking available in the east parking lot, located directly in front of the facility’s east entrance.
Yes, there are areas in the facility where families can visit privately. A social worker or other staff member may help with this request.
Yes, assuming that the pet is people-friendly and up-to-date on vaccinations.
As needed, but at least monthly for the first 90 days. Thereafter, at least once every 60 days.
Yes, though certain limitations may apply to residents admitted on a Medicare Part A benefit.
No, Harbor Haven Health & Rehabilitation is a non-smoking facility.
At least a week’s worth of clothing, comfortable shoes, and anything that would make them feel at home.
Full laundry services are provided, though families may choose to do it themselves if they prefer.
Yes, barber and beauty services are available in our facility on a regular basis.
Harbor Haven Health & Rehabilitation
Attn: Your loved one’s name
459 E. 1st Street
Fond du Lac, WI 54935
Yes, there is a phone available for each resident in their room. Residents are also welcome to use their cell phones.
Each resident will have a Smart TV with DIRECTV.
The facility has free Wi-Fi. Several facility computers are also available for residents to use.
Please see our Activities page for details.
Short-Term Rehab FAQ
During a Medicare Part A stay, residents are typically seen six days a week for therapy. Our therapists will evaluate each resident to develop an individualized plan that focuses on their specific needs.
Residents must have a Medicare card that includes the words “hospital insurance.” They must also be admitted to the facility with a physician’s order within 30 days of a three-consecutive-night inpatient hospital stay. Generally, during the first 20 days of care, Medicare will pay 100 percent. For days 21 to 100, a daily coinsurance is required, which is currently $204 per day. Medicare Part A does not cover skilled nursing services beyond 100 days. Medicare Advantage Plan copays may vary.
Dementia Behavioral Care FAQ
Each potential resident will be assessed to determine if an admission to Harbor Haven would be appropriate. Our residents are cared for by staff specially trained to work with those living with dementia.
Along with our specially trained staff, Harbor Haven has a monitoring system in place to ensure the safety of those who wander. We are one of only three facilities in the state with a locked unit for those at high risk of elopement.
We have a psychiatric provider on staff who makes regular rounds at the facility based on client needs. Psychiatric services are also available on an on-call basis.