FAQ

General Frequently Asked Questions

 

When are the visiting hours?

Generally speaking, Harbor Haven has no visiting hour limitations. The facility may impose restrictions or limitations for visitation if there are clinical or safety concerns which could jeopardize the wellbeing of the resident.  

 

Is there a limit to the number of people who can visit at one time?

No. We encourage as many visitors as possible in order to enrich the lives of our residents!

 

Is there any private space available to use?

Yes, there are areas in the facility where families can visit privately. A social worker or other staff member may help with this request.

 

Can I bring my children to visit?

Yes, absolutely.

 

Can I bring a family pet to the facility?

Yes, assuming of course, that the pet is people friendly and up-to-date on vaccination records.

 

How often will a physician or health professional visit?

At least monthly or as needed.

 

Can I take my loved one home for a visit?

Yes, certain limitations may apply to a resident that would be, at the time, staying at the facility under Medicare A benefit, but in general, visits to home or elsewhere would be fine.

 

Can my loved one receive mail?

Yes, and they receive it from staff daily.

 

Is smoking permitted in the facility?

Harbor Haven Health & Rehabilitation is a non-smoking facility.

 

Will I be required to do my loved one’s laundry?

No, full laundry services are provided, but families may choose to do it themselves if they wish.

 

Is there someone who provides haircuts, permanents, other salon services?

Yes, we have barber and beauty services available in our facility on a regular basis.

 

Where should I park when I come to visit?

There is visitor parking available in the East parking lot, located directly in front of the facility’s East entrance.

 

Can I bring in my loved one’s favorite food?

Yes, of course!

 

What articles of clothing should I bring?

Generally speaking, a week’s worth of outfits will normally suffice, but amounts beyond this would be acceptable as well.

 

Will my loved one have telephone access?

Yes, all residents have private phone access in their rooms. Cell phone use by residents is also acceptable. 

 

Will my loved one’s room have a television?

All rooms have TV and cable provided.

 

Is computer use available in the facility?

Yes, the facility has WiFi capability. Several facility computers will be available for resident use.

 

What kinds of activities are planned for the patients?

See our Activities/Events page for more details!

 

FOR THOSE WITH DEMENTIA OR BEHAVIORAL HEALTH CHALLENGES:

My loved one gets confused and will strike out at times. Will you be able to handle this type of behavior?

All residents will be assessed on an individual basis for appropriateness at Harbor Haven Health & Rehabilitation.  

 

My family member wanders all day long, how would you keep her safe?

Harbor Haven Health & Rehabilitation is one of the only facilities in Wisconsin that has a locked unit for individuals that wander or need the safety of a locked unit.

 

My family member needs to be seen by a psychiatrist and I have a hard time taking her to appointments. How can you assist with this?

Harbor Haven Health & Rehabilitation has a psychiatrist on staff that makes rounds to every unit each week. Psychiatrists are also on call for the facility at all times. 

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