General Frequently Asked Questions


When are the visiting hours?

Visiting hours are typically from 8 a.m. to 8 p.m. However, families/friends are free to visit outside of these times as needed.


Is there a limit to the number of people who can visit at one time?

No. We encourage as many visitors as possible in order to enrich the lives of our residents!


Is there any private space available to use?

Yes, there are areas in the facility where families can visit privately. A social worker or other staff member may help with this request.


Can I bring my children to visit?

Yes, absolutely.


Can I bring a family pet to the facility?

Yes, assuming of course, that the pet is people friendly and up-to-date on vaccination records.


How often will a physician or health professional visit?

At least monthly or as needed.


Can I take my loved one home for a visit?

Yes, certain limitations may apply to a resident that would be, at the time, staying at the facility under Medicare A benefit, but in general, visits to home or elsewhere would be fine.


Can my loved one receive mail?

Yes, and they receive it from staff daily.


Is smoking permitted in the facility?

No, smoking indoors is not allowed. There are designated areas out of doors for residents who do smoke. For residents admitted to our facility after September 1, 2011, there is no smoking allowed at all on the facility grounds.


Will I be required to do my loved one’s laundry?

No, full laundry services are provided but families may choose to do it themselves if they wish.


Is there someone who provides haircuts, permanents, other salon services?

Yes, we have barber and beauty services available in our facility two days per week.


Where should I park when I come to visit?

There is visitor parking available in the East parking lot, located directly in front of the facility’s East entrance.


Can I bring in my loved one’s favorite food?

Yes, of course!


What articles of clothing should I bring?

Generally speaking, a week’s worth of outfits will normally suffice, but amounts beyond this would be acceptable as well.


Will my loved one have telephone access?

Yes, they may have private phone access in their rooms for a fee of $10/month. Cell phone use by residents is also acceptable. The short-term rehab household rooms are equipped with phones.


Will my loved one’s room have a television?

Rooms are cable-ready for TV’s with a $5/month charge. The short-term rehab household rooms are equipped with cable-ready TV's.


Is computer use available in the facility?

Yes, the facility has WiFi capability. Several facility computers will be available for resident use.


What kinds of activities are planned for the patients?

See our Activities/Events page for more details!



My loved one gets confused and will strike out at times. Will you be able to handle this type of behavior?

Yes, we can help this type of individual. All of our staff have special training to work with individuals with special needs such as striking out, wandering, difficulty with redirection and mental health needs.


My family member wanders all day long, how would you keep her safe?

Harbor Haven Health & Rehabilitation is one of the only facilities in Wisconsin that has a locked unit for individuals that wander or need the safety of a locked unit.


My family member needs to be seen by a psychiatrist and I have a hard time taking her to appointments. How can you assist with this?

Harbor Haven Health & Rehabilitation has a psychiatrist on staff that makes rounds to every unit each week. Psychiatrists are also on call for the facility at all times. 

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